Your Menu, Reimagined

Training and staffing

Using an online ordering system may require additional training for staff members, and it can be challenging to find and retain employees who are comfortable with new technology. Solution: Minimum staff training on receiving orders: very easy onboarding on every plan. Just play with the demos and see for yourself

Maintaining accurate menus and pricing

Keeping menus and pricing up-to-date across various platforms can be a challenge, and errors can result in customer complaints and lost revenue. Solution: Easy Menu & Prices Maintenance: we are here for you. Just fill out the template and we do the rest

Technical issues

One of the most significant pain points is dealing with technical issues, such as website crashes, slow loading times, or payment processing problems. These issues can be frustrating for both customers and restaurant staff, and they can result in lost sales or dissatisfied customers. Solution: Hosting is included on special servers with 99% uptime. Just serve an internet connection to your users and let them surf your own personal QR Menu provided by MENUSUITE.com

Build your Customer’s list

With our ‘Elite’ plan you can receive orders via messaging platforms (Viber & Whatsapp for now) with your customer’s details. Is anything more valuable than customer’s details along with orders history all in one place?

Fees & Commissions

Most online ordering systems charge restaurants fees or commissions on each order, which can reduce profit margins and make it more challenging to maintain profitability. Solution: Just your monthly plan and this is it.

Data privacy & security

Collecting and storing customer data through an online ordering system can raise concerns about data privacy and security, and restaurants must ensure that they comply with relevant regulations and best practices to protect customer information. Solution: Your menu is your menu, and customer’s details and order history (Elite Plan) are on messaging platforms that are used by millions users. 

• • Notes: If a restaurant receives orders through a third-party messaging platform that already has robust data privacy and security measures in place, such as end-to-end encryption, the restaurant may not need to take additional steps to comply with data privacy regulations. However, it's important for the restaurant to confirm that the messaging platform is compliant with relevant regulations and has appropriate security measures in place to protect customer data. 

• • It's worth noting that many data privacy regulations, such as the EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), require businesses to obtain consent from customers before collecting and processing their personal information. Therefore, if a restaurant is collecting personal information through a messaging platform, such as names, phone numbers, or addresses, the restaurant must obtain consent from the customers before collecting this information.

• • Additionally, the restaurant must take appropriate measures to protect customer data and ensure that it is not shared with unauthorized parties. This can include using secure methods of communication and storage, implementing access controls and other security measures, and regularly reviewing and updating data privacy policies and procedures.

• • Ultimately, it's important for restaurants to be aware of and comply with relevant data privacy regulations, regardless of the medium through which they receive orders. By doing so, they can protect customer data, maintain customer trust, and avoid potential legal and financial penalties.

Competition

With more and more restaurants offering online ordering and delivery, competition can be fierce, and it can be challenging to stand out and attract customers to a particular restaurant's online platform. Solution: MENUSUITE.com QR Menu - the Future: Don’t get left behind, get your QR Menu today and serve your customers with top technology

Customer loyalty

With online ordering, customers may be more likely to switch between restaurants based on convenience or delivery options, making it harder for a restaurant to build long-term customer loyalty. Solution: Use ultra targeted promotion by seeing customer’s order history (Elite Plan)

Brand identity

Restaurants may find it challenging to convey their brand identity and personality through an online ordering system, which can be a more impersonal experience compared to dining in the restaurant. Solution: have an extra communication channel where communication between restaurant and customer is direct (Elite Plan)

Customer Behavior

Online ordering can change customer behavior, as customers may be more likely to order from home or work rather than dining in the restaurant. This can make it challenging to predict and manage demand, especially during peak hours. Use our QR Menu as suits to your needs

Menu Localization

If a restaurant operates in multiple regions or countries, it may be challenging to offer a localized menu that caters to local tastes and preferences. Use up to 10 languages along with environment translation to serve your customers in their language

Marketing and promotions

With your customer’s details (via order messages on ‘Elite’ plan) on hand you can promote specials and promotions with ultra precision, and it may be easier to attract customers through word-of-mouth.

Order accuracy

Ensuring that orders are accurate and complete can be challenging when using an online ordering system, especially if customers have special requests or modifications. Solution: Customer is making the order along with a field on special requests (allergies etc).

Platform compatibility

Restaurants may need to ensure that their online ordering systems are compatible with a variety of devices and platforms, including desktop computers, tablets, and smartphones. Solution: whatever device you are using, you can receive the orders. Both Viber & Whatsapp supports all current devices and can run on multiple devices with the same account.

Customer experience

A positive customer experience is essential to the success of QR Menus and ordering systems. We at MENUSUITE.com ensure that our platform is user-friendly, easy to navigate, and provide clear instructions for ordering and delivery. Browse the demo (scan QR code above) to see for yourself

Technical support

If technical issues arise with the online ordering system, restaurants may need to provide technical support to customers or work with technical support teams to resolve the issue. Solution: We do have a ticketing support platform available on all plans. Just create your ticket and we take care the rest.

Menu standardization

Ensuring that menu items are consistent across different platforms and channels can be challenging, especially if the restaurant is using multiple online ordering systems or marketplaces. Solution: You can use your menu template anywhere you need to communicate your menu.

Language barriers

If a restaurant operates in a multilingual environment, it may be challenging to provide a seamless online ordering experience for customers who speak different languages. Solution: you can even have your own translations on the environment (apart from the menu)

Local regulations

Restaurants must ensure that their online ordering systems comply with local regulations and laws, including those related to data privacy. Solution: We are using proving messaging platforms used by millions and they take care of any local data privacy laws. (Elite Plan)

Upselling and cross-selling

Online ordering systems can provide opportunities for upselling and cross-selling, but it can be challenging to do so effectively without being pushy or overwhelming customers. Solution: Use ultra precise targeted marketing even on every order via messages (available on ‘Elite’ plan with which you can receive order messages).